Housing First: Building trust, changing lives

Housing First patients Jackson and Sandra
Date
November 8, 2016
Camden Coalition staff and Community Advisory Committee members participate at the Housing and Community Development Network of New Jersey’s Annual Legislative Day at New Jersey State House
July 18, 2019
Camden Coalition joins the call to fully fund the Affordable Housing Trust Fund
To help secure FY2020 funding for the Affordable Housing Trust Fund, CAC members took part in HCDNNJ's Annual Legislative Day at the NJ State House.
Whitney Buchmann
July 16, 2019
From siloed systems to ecosystem: The evolution of the Camden Coalition’s complex care model
In this four-part series, we describe the phases of our care model as we addressed challenges and tested new solutions.
Kathleen Noonan and Kelly Craig
July 15, 2019
Graduates of Interfaith Homeless Outreach Council program reflect on their fresh start
Now in its 28th year, the Interfaith Homeless Outreach Council — or IHOC — has transformed countless lives.
Bill Nice
Camden Coalition care team member helps patient fill medication box.
July 11, 2019
Bringing it home: The shift in where healthcare is delivered
In this blog post for JAMA Forum, Lauran Hardin and Diana Mason write about two new opportunities to incentivize innovative complex care models.
Lauran Hardin and Diana Mason
Patient gives Camden Coalition care team member a hug during a home visit
July 3, 2019
New Jersey FY 2020 budget renews support for Camden Coalition’s Housing First program and officially recognizes organization as Regional Health Hub
New Jersey leaders have taken an important step toward better health outcomes across the state.
Kathleen Noonan
Kathleen Noonan speaking to graduates in caps and gowns
June 11, 2019
Bridging the public health-healthcare divide for better outcomes
The public health field has an opportunity right now to influence the traditional healthcare model in ways it has not in a very long time.
Kathleen Noonan

Robert Jackson is one of fifty patients experiencing chronic homelessness who received a voucher for permanent affordable housing from the New Jersey Department of Community Affairs as part of our pilot Housing First program. During a recent visit to his new apartment in Voorhees, NJ, he talked enthusiastically about the impact that working with a Camden Coalition care team has had on his health, his outlook, and his motivation. “It was the team, the team aspect, I think that helped a lot…. Not wanting to disappoint the team. Everybody’s going to bat for me, I better take care of myself, do what I have to do.”

For Jackson, doing what he had to do included a stay in a shelter while he and our care teams undertook the long, frustrating process of securing housing. “Oh lord I hated that,” he scowled, describing his time in the shelter. “But I stayed because of all the work you’re doing for me. I felt so violated every night being searched. They’d search you every time you clear the door they searched you. I didn’t like that.”

Under a true Housing First model, patients should be housed as quickly as possible after being identified. While we are working toward a true Housing First model here in Camden, there are some serious challenges. A fragmented social services system, tight housing market, and high prevalence of criminal history and physical disability among our patient population have all made immediate access to permanent housing more difficult to achieve than we hoped.

The fact that patients stick with us through the months it takes to work through the system is a testament to the hard work our care teams put into building trust with patients who have often been failed over and over again.

“Patients often don’t believe we will connect them to housing,” says Laura Buckley, Senior Program Manager for Social Work Operations at the Camden Coalition. “There is even a level of skepticism when patients sign their lease and get the keys! Not until patients use those keys to officially unlock the door to their new home does it start to sink in as reality.”

 

 

It’s those moments after unlocking the door to their new home that makes the wait worth it. On November 1, 2016, Sandra Holmes walked into her new apartment, giddy with excitement. It was the first home she could call her own in over 30 years. She danced around the kitchen, unpacking dishes, towels, and a coffeemaker between animated phone calls to family members. Laying down on her newly made bed, bathed in natural light from her windows, she said, “I could just sleep here until tomorrow.” And unlike in the shelter, “there would be nobody to wake me up!”

Jackson has been living in his new home for over four months now, and hasn’t been back to the hospital since moving in. Now he sees a primary care doctor, a therapist, and a psychiatrist regularly. “If you’re going to go to the doctor and do preventative maintenance, and you’re going to be indoors, it’s got to be cheaper on the whole society, it’s got to be cheaper,” he explained. “And I think you’ve proved that in spades just in the short time I’ve been here.”

Thirty patients have been housed so far through our Housing First pilot program, and we’re working hard to house the next twenty. We are also undertaking a rigorous evaluation of our Housing First pilot program, including a fidelity scaling as well as surveys and interviews of both providers and housed patients. Look out for preliminary outcome data in the coming months, and listen to Jackson talk about the impact Housing First has made on his life in the video above.

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